Service Comparison Live-Tech Hosted Exchange 2010 Office 365
Migration Support Full Service Support. Live-Tech’s MIDAS data migration team ensures smooth migration and integration. It has dedicated tools and has handled thousands of migrations from numerous mail platforms. Online self-migration toolkit to all accounts with fewer than 2,400 Seats. Discussion forums are available for E plans exclusively.Live 24 x 7 phone support for advanced IT issues only is available.
Technical Support 24/7/365 support by phone, chat, and email, provided by a Live-Tech Microsoft-certified specialists. Email support only for certain plans. 24/7 email and phone support (higher-end plans only).Built-in support ticketing system in Control Panel.Online forum.
BlackBerry support Full BES support for BlackBerry devicesSync Email, Calendar, Contacts, and Tasks.Remote wipe of device is supported. BES service not availablewith P plan.BES service available with Exchange online and E plans.Remote wipe fully supported.
ActiveSync support Full ActiveSync support and wireless sync of Email, Calendar, Contacts, and Tasks included in the offering. Remote wipe of device is supported. Support for ActiveSync devices.
Data center locations In Canada – not subject to the Patriot Act. Uses several independent data centers located in different parts of the world.
Enterprise-grade service level agreement Yes.Our financially-backed 99.999% up-time SLA means we reimburse you if our up-time falls below 99.999% availability. SAS 70 Type II compliant.99.9% up time SLA.
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Online Backup A secure, reliable and cost-effective cloud-backup solution that protects your business data against loss and effortless recovery from any location. Not available.
Archiving Archiving available (basic and compliant); supports all third-party cloud archivers. Offers Microsoft archiving options exclusively which does not meet all compliance norms.
Outlook licenses Outlook for PC/Mac & Entourage for Mac full licenses available Free with any plan. Only available with E3 and E4 plans.
Attachment limit 50 MB 25 MB
Mailbox limits 25 GB or unlimited. 25 GB.
Public Folders Public folders available Public folders not available.
User limits Unlimited number of users with all plans and possibility to have a combination of multiple plans under the same organization. 50 users maximum with P plan and only email support is offered.
Control Panel Management Developed in-house, Live-Tech’s Control Panel is a web-based portal that allows you to securely access and easily manage your account from just about anywhere.Supports all browsers. Does not support Chrome browser.
Environmental Footprint Live-Tech’s Canadian data centers use a renewable energy source, hydro-electricity, making our data centers 100% Green. Data centers mostly powered by coal.